Your Privacy Matters to Us
National Drug House respects your privacy and is committed to handling your personal information responsibly when you use our website, shop and pharmacy services.
Privacy & Trust
We aim to collect and use information only when it is needed to provide and improve our services.
Privacy Policy of National Drug House
This Privacy Policy explains how National Drug House collects, uses, stores and protects information that may be provided when you visit our website, create an account, place an order, contact us or otherwise use our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We May Collect
The information we collect depends on how you use our services.
Account Information
When you create an account or place an order, we may collect information such as your name, contact details and account-related information.
Order Information
We may collect information necessary to process orders, arrange delivery, communicate with you and maintain appropriate transaction records.
Communications
If you contact us, we may retain the information you provide so that we can respond to your request and provide customer support.
Website Information
Basic technical information may be collected automatically when you use the website to help maintain security, reliability and functionality.
Google Sign-In Information
If you choose to sign in or create an account using Google, Google may provide us with basic account information such as your name, email address, profile information and an account identifier, depending on the permissions requested. We use this information to authenticate your account and provide our services. We do not receive your Google password.
How We Use Your Information
Information may be used for purposes that are necessary to operate our pharmacy and provide our online services.
Process Orders
To process purchases, communicate order updates and arrange applicable delivery services.
Account Authentication
To create, authenticate and maintain your account, including when you choose to use Google Sign-In instead of creating a password directly with us.
Provide Support
To respond to questions, requests and customer service enquiries.
Maintain Security
To protect our website, accounts, transactions and services from misuse or unauthorized activity.
When Information May Be Shared
National Drug House does not intend to sell or rent customers' personal information.
Information may be shared with service providers or other parties when reasonably necessary to provide requested services, process transactions, arrange delivery, maintain website functionality, provide authentication services, protect security, comply with legal obligations or respond to lawful requests.
For example, if you choose Google Sign-In, information necessary to authenticate your account may be processed through Google's authentication services. National Drug House does not receive your Google password through this authentication process.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functionality, maintain sessions, improve security and help provide a better browsing experience.
Some website features may not function correctly if essential cookies are disabled.
Google Authentication
We may use Google authentication services to allow customers to sign in to their National Drug House account using their Google account. When you choose this option, Google handles the authentication process and may provide us with information permitted by the authentication permissions requested by our website.
Google authentication does not provide National Drug House with your Google account password. Information received through this process is used for account authentication, account management and related services. Google's handling of information is also subject to Google's own privacy policies and terms.
Your Choices and Requests
Depending on the nature of the information and applicable requirements, you may contact us to ask about information associated with your account or request correction of inaccurate information.
Certain information may need to be retained where required for legal, accounting, security, transaction or legitimate business purposes.
Health and Medical Information
Please avoid submitting unnecessary sensitive medical information through general website forms or communications. Where prescription or health-related information is required for a pharmacy service, provide only information that is necessary for that purpose and follow the pharmacy's instructions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality or applicable requirements. Updated versions will be published on this page.
Have a privacy question?
If you have questions about our Privacy Policy or how we handle information, please contact us.