Terms for Using Our Pharmacy Services
These Terms and Conditions explain the rules that apply when you use the National Drug House website, shop, account and related pharmacy services.
Clear & Responsible
We want our online pharmacy experience to be straightforward for every customer.
Acceptance of These Terms
By accessing or using the National Drug House website, creating an account, placing an order or using our services, you agree to be bound by these Terms and Conditions.
If you do not agree with these terms, please do not use the relevant website or services.
Using National Drug House Online
Please use the website responsibly and provide accurate information when using our services.
Accurate Information
Information provided during account creation, ordering or communication should be accurate and kept reasonably up to date.
Account Security
If you create an account, you are responsible for keeping your login credentials reasonably secure and notifying us of suspected misuse.
Responsible Use
You must not misuse the website, interfere with its operation or attempt unauthorized access to accounts, systems or data.
Product Information and Availability
We aim to keep product information accurate and useful, but product availability, pricing, packaging and other details may change from time to time.
Product Information
Product descriptions and information are provided for general customer information and may be updated when necessary.
Availability
Adding an item to a cart or viewing a product does not necessarily guarantee its availability until the order is accepted.
Pricing
Prices and applicable offers may change without prior notice. The applicable price will be shown during the ordering process.
Orders, Acceptance and Cancellation
Submitting an order through the website constitutes a request to purchase the selected products. An order may be subject to availability, prescription requirements, verification, pricing and other applicable checks.
National Drug House may contact you when additional information or verification is required before an order can be processed.
We may cancel or decline an order where a product is unavailable, information cannot be verified, a prescription requirement is not satisfied, a pricing or system error has occurred, or where otherwise reasonably necessary.
Prescription Medicines
Certain medicines may require a valid prescription, additional verification or pharmacist review before they can be supplied.
Customers must provide accurate information and follow the pharmacy's instructions for prescription products. National Drug House does not encourage self-medication or the inappropriate use of prescription medicines.
Payments and Transaction Information
Where online payment or another payment method is available, customers agree to provide accurate transaction information and use an authorized payment method.
Payment processing may involve third-party payment service providers. Their own terms and privacy policies may also apply to payment transactions.
Delivery and Service Availability
Delivery availability, delivery areas, estimated delivery times and applicable charges may depend on the customer's location, order contents, operating conditions and other practical factors.
Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control.
Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding, design elements and other materials, is intended for use in connection with National Drug House services.
You may not reproduce, distribute, modify or commercially exploit website content without appropriate authorization.
Health Information Disclaimer
Information displayed on the website is intended to help customers understand products and services. It should not be treated as a substitute for professional medical advice, diagnosis or treatment.
Customers should consult an appropriately qualified healthcare professional when they have questions about symptoms, medicines, dosage, interactions or treatment.
In an emergency or serious medical situation, seek appropriate emergency medical assistance rather than relying on information provided through this website.
Changes to These Terms
National Drug House may update these Terms and Conditions from time to time as our services, website functionality or applicable requirements change. Updated terms will be published on this page.
Need clarification?
If you have questions about these Terms or your order, our pharmacy team is available to help.